These T&C’s only apply to South Australian Venues.
Star Rewards Terms and Conditions (South Australia)
The Star Rewards is an all of Venue Loyalty Program and a Member is not required to play Gaming Machines to earn benefits or points in our tiering program.
Membership is Free to all persons over the age of 18
The Star Rewards operates the same terms and conditions across all Star Hotels in South Australia for Holdfast Hotel, OG Hotel, Avoca Hotel and Bombay Bicycle Club.
1. GLOSSARY OF TERMS
“Active Member” means a member that has used their loyalty card within the preceding 12 months but does not include a member whose membership has been cancelled, locked, disabled or deactivated or is barred under section 44 of the Gambling Administration code.
“Card” means the card that is used in gaming Loyalty units or in a digital format issued to you that incorporates the Star Rewards System and carries the Star Rewards logos.
“Conditions” and “Terms & Conditions” means the terms and conditions contained in this document.
“Star Rewards” is a registered business name of Star Group Management ABN: 11 632 360 724.
“Star Rewards System” means a mag stripe-based Loyalty program operated by Star Rewards and supplied by Bluize Solutions operating under the ABN 19 679 595 656 and used in each participating venue. The system allows you to be rewarded by points or other promotional activities by purchasing goods and services from participating venues using your Card and you are awarded points or additional rewards in accordance with these terms and conditions.
“Membership Account” means an account in which all points issued and redeemed are recorded. This account is linked to your card and enables the Star Group to reconcile your points and provide information to you on each transaction when points were earned or redeemed. The account is also used to facilitate an activity statement (see clause 3.15).
“Gambling activity” means playing a gaming machine
“Member” means “You” the person who has completed the Loyalty application and it has been accepted by the Loyalty program.
“Participating Venue or “venue” means a venue that is using the Star Rewards System and these Terms and Conditions for their Loyalty Program.
“Player Activity Statement” is a statement that details a member’s gaming activity for the specified time period in which gaming activity has taken place.
“Loyalty Point” means a Loyalty point issued or redeemed by any participating venue as part of Star Rewards Loyalty Program.
“Promotional Activities” means additional opportunities for you to earn points or benefits by using your card rewards in respect of gambling activity. These activities may relate directly to gambling activity but may include participating; Trade Promotions, redemption of point promotion, use of your card by attending a venue or other benefits or rewards offered by a venue.
“Qualifying Points” are additional points or benefits offered proportionate to gambling activity on Electronic Gaming Machines, Point of Sale for Food & Beverage (excluding bottle shop), and at times other areas of Star Hotels when specified. These benefits are not transferable and cannot be redeemed for cash. Qualifying Points cannot be earnt on the following sales – Keno, TAB, Lotto, or Scratchies.
“Redeem”, means to exchange points for a cash or other prizes or benefits.
“You” means the member who completed the Star Rewards membership application form and any person who uses the card
“We, Us, Our and Ours” means Star Rewards and each Participating venue.
2. GENERAL
2.1. These terms and conditions may be changed at any time by Star Rewards without notice and / or without assigning any reason. Star Rewards may also change at any time without notice any other matter connected to the Program, including, but not limited to changes of
• accrual rates for earning points
• the means by which Points may be accrued
• points required to qualify for a particular Reward
• rewards offered in connection with the Program
• points required to be eligible for a particular category of membership • eligibility ages
• participants
Note: Any changes or variations to the terms and conditions will not be retrospective. And, these can only take affect from the date of introduction.
2.2. The card may be used only by, you the person who completed an application form in accordance with Star Rewards Terms & Conditions of use.
2.3. Any changes will be published on the participating Hotels website. Terms & conditions will also be available on premise at all Participating Venue
2.4. Star Rewards reserves the right to terminate the Program at any time. Upon such termination, Members will have 3 months (or such longer period as Star Rewards may specify) from the date of notice of termination within which to redeem Points. At the end of the relevant period, all Points not redeemed will expire.
2.5. First use of a Card by a Member and or by registering a membership application and it has been accepted by Star Rewards means that you have read and understood these terms and conditions and accept them as well as any rules, policies and procedures that may be adopted by Star Rewards and its participating venues.
You also confirm your eligibility for membership, as amended from time to time.
You further agree to as soon as reasonably practical to advise Star Rewards of any change of address and other personal details provided by the Member on the application for membership to the Program. Failure to advise may result in members not receiving the opportunity of participating in new promotional activities.
2.6. Star Rewards will not be liable for any loss or damage whatsoever which is suffered (including but not limited to direct, indirect or consequential loss) or for personal injury which is suffered or sustained by a member as a result of their membership to this Program, except for any liability that cannot be excluded by law.
2.7. Star Rewards’s decision on all matters pertaining to the Program, including but not limited to the distribution of rewards, is final and binding with no correspondence being entered into.
3. MEMBERSHIP
3.1. Membership of the Program provides Members with the opportunity to participate in promotions and to accumulate Points for the purchase or use of Eligible Goods and Services.
3.2. The number of Qualifying Points earned by Members will determine their eligibility for tiered Rewards during the period of the membership of the Program if such a scheme is employed.
3.3. Membership to Star Rewards is free.
3.4. You may not hold more than one Star Rewards membership.
3.5. Membership to the Star Rewards program is not permitted to current employees of Star Hotels.
3.6. You must be over the age of 18 years and you must complete a membership application form at any participating venue
3.7. On completion of a membership application, you will be issued with a Card. Star Rewards will determine the manner of delivery for a Card to a Member at its absolute discretion.
Star Rewards will not be responsible for any loss suffered by a Member due to non-delivery of a Card, provided that Star Rewards correctly addressed the delivery to the address provided by the Member to Star Rewards.
3.8. You may use your card at any participating Star Rewards venue where the card was first registered as soon as you receive the card.
3.9. Star Rewards reserves the right to refuse any application for membership or terminate membership at any time for any reason, at its sole discretion, including without limitation
- if you have breached any of the terms and conditions
- or have been barred under the Liquor Licensing Act
If you are barred from gaming areas or from purchasing a gaming product, you will be removed from all mailing lists and your Loyalty Membership will be closed.
In the event that membership is terminated, all accumulated Points or benefits above the minimum value will be available for redemption for a period of 7 days from any participating venue.
3.10. The Card remains the property of Star Rewards and must be returned upon request.
3.11. Members must notify Star Rewards or a participating venue immediately if the Card is lost or stolen.
3.12. Star Rewards reserve the right to cancel your membership if you have no activity recorded on your card within any 12 months. Any points or other rewards recorded at the time of cancellation pursuant to this clause will be forfeited.
3.13. Bluize the loyalty software provider loyalty will provide Player Activity Statements to members at least every quarter. Members will receive a Player Activity Statement when they have had any turnover in the in the last 12 months. Player Activity Statements include the total amount spent, the total amount won, and the overall net win or loss result as a minimum.
The Player Activity Statements (PAS) will be sent via email to the member’s email address first. If a member does not have an email address, they will be set to “Collect in Venue” which will require visiting the cashier to get the PAS printed. If the PAS has not been emailed or collected (printed) between the 1st and the 7th of the new quarter, their membership will be “Paused”. The membership will remain paused until the member collects their printed statement from the cashier. Once the statement has been printed, the membership will be reactivated, and all outstanding statements will be printed.
3.15 Player Activity Statements will only be issued to the person named on the membership account unless suitable government documents are provided overriding this condition.
3.18. Star Rewards accepts no responsibility for fraudulent use of lost or stolen Cards. Any fraud or misuse of the Card or improper conduct (as determined by Star Rewards in its absolute discretion) or breach of these terms and conditions will result in Star Rewards taking appropriate action (as determined by Star Rewards in its absolute discretion) which may include the cancellation of membership and the forfeiture of the Card and any Points.
4. TIERING
4.1 There are currently 4 tiers of Rewards being Valued, Silver, Gold and Platinum,
4.2 All Participants are entitled to start at the Valued Tier.
4.3 To be eligible for Silver Tier a Participant must earn and maintain the required number of Qualifying Points required under Star Rewards within the last 2 Calander months. The number of Qualifying Points required to be earned and maintained for Silver Tier will be published by Star Hotels Rewards from time to time.
4.4 To be eligible for Gold Tier a Participant must earn and maintain the number of Qualifying Points required under Star Rewards within the last 2 Calander months. The number of Qualifying Points required to be earned and maintained for Gold Tier will be published by Star Rewards Hotels from time to time.
4.5 To be eligible for Platinum Tier a Participant must earn and maintain the number of Qualifying Points required under Star Rewards within the last 2 Calander months. The number of Qualifying Points required to be earned and maintained for Platinum Tier will be published by Star Rewards Hotels from time to time.
4.6 Members will be reviewed for promotion from a lower tier to a higher tier automatically when they have reached the set amount of Qualifying points. Which are based on card usage at POS or insert into an Electronic Gaming Device.
4.7 Subject to clause 4.8 Members will be reviewed for demotion from a higher tier to a lower tier every month.
4.8 (a) Star Hotels reserves the right to not demote any Participant at its sole discretion. (b) Star Hotels reserves the right to demote any participant at its sole discretion. (c) Star Hotels reserves the right to amend, change, or discontinue the evaluation date at any time at its sole discretion.
4.9 Star Hotels may from time to time: (a) create, amend or remove Tiers and the method and rates of Qualifying Points and Rewards Points accrual and Rewards offered as part of Star Rewards ; (b) set and change the number of Qualifying Points required to be earned and maintained under Star Rewards within any period for eligibility to any Tier; (c) move a Participant into another Tier of Star Rewards at any time without notice, regardless of the amount of Qualifying Points accrued by a Participant,
4.10 Participants are precluded from making any claim against Star Hotels for any compensation in respect of any change referred to clause 4.9.
4.11 Star Hotels Tiering program and its current benefits are available at:
https://terms-conditions.com.au/star-rewards-tiering-sa/
5. POINTS
5.1. Points are not transferable. Points may only be redeemed by you the Member who has earned them. Proof of identification may be required.
5.2. All Points are redeemed on a first earned / first redeemed basis
5.3. In addition to deductions for redemptions, Star Rewards will deduct from the points balance, any points credited in error and any points relating to a transaction which is cancelled or reversed or where a refund is given.
5.4. In the event of there being insufficient points on your account, you may be required to pay for those points issued at the time of the transaction for which the refund is being sought.
5.5. You may check the number of points in your account at any participating Star Rewards venue or the digital Loyalty card.
5.6. Points are available for redemption for a period of 12 months from the date earnt. Star Rewards reserve the right to cancel points older than 12 months if not used prior.
5.7 Points earned on Food and Beverage is a minimum of 1 Point for each $1 spent by the member and the membership was recorded when the sale was made.
5.8 The Value of the points when redeeming for products is 1c per point, this value may be changed with reasonable notice and will be published on the hotels web site.
6. EARNING POINTS
6.1. Your Card must be presented at each transaction to earn points. In order to obtain points, you must notify the participating venue prior to the purchase transaction that it is a Star Rewards purchase by presenting your Card at the point of sale.
6.2 From time-to-time members may be provided with the opportunity to participate in promotions which enable them to earn more points or other benefits. This may include participation in trade promotions designed to reward existing members. These promotions may be trade promotions where the maximum value of the points or benefits earned do not exceed $5,000. In addition, membership may provide an opportunity for members to participate in other major trade promotions for which a separate licence is required. These promotions are also restricted to members and are offered to reward you for your Loyalty.
6.3. Star Rewards points may also be credited for promotional and incentive programs including promotional activities offered by participating venues from time to time. Star Rewards will determine goods or services qualify for the promotional activities and the number of points that will be credited to your account for such purchases.
6.4. Star Rewards is not responsible and will not accept any liability for a Card or system failure or the Member not swiping or incorrectly swiping their Card at the point of sale of a Service Provider, nor is it under any obligation to provide the Member with Points under any of these circumstances.
6.5. Any Points accrued for any purchase or money spent that is then reimbursed or refunded will be deducted from the Member’s points balance.
6.6. Star Rewards will have the sole discretion to determine which matters qualify for the earning of points, the number of points issued, the rewards offered and the participating venues or within the various parts of the venues.
6.7. Points cannot be sold, transferred, pooled or otherwise dealt with except in accordance with these Terms & Conditions.
Use of card in Gaming area.
6.8. A Card can be used in gaming machines at participating Star Rewards venues to accumulate points or enter into other promotional activities.
6.9. Points credited to your account as a result of participating in the playing of gaming machines can be redeemed for goods or services, or cash at any Star Rewards venue. The card holder may also be offered entry into promotional activities by playing of gaming machines.
6.10. Card holders participating in gaming machine operations accumulate in Star Rewards points a minimum of 0.25% of their respective gaming turnover
6.11. Star Rewards at their discretion, may offer further promotional points for participation in gaming operations. Such circumstances include but are not limited to; double / triple points and random promotional member draws this requires that your Member card is inserted at the time of each promotion. The awarding of points during these promotions is determined by the Loyalty system randomly selecting winners. The purpose of these promotions is to reward existing members.
6.12. Star Rewards may at its discretion also run promotions from the member kiosk, the card holder can randomly win points based on a successful card swipe, this is open to ALL members including non-gaming members, the amount of the point prize will not exceed ten dollars. The same Kiosk from time to time may also be used to award tickets for a ‘members only’ draw, the ticket is awarded by default if a random win prize is not awarded. will be available for all members to win including non-gaming members and gaming members alike. None of these prizes require spending any money in Star Rewards gaming area to qualify.
7. REDEMPTION OF POINTS
7.1. You must present your card to redeem points from your account.
7.2. When you have accumulated sufficient loyalty points you may request to redeem those points.
7.3. The minimum cash redemption value is $1.00.
7.4. Upon acceptance of any reward / offer, the number of Points attributed to that offer will be deducted from the Member’s balance.
7.5. Star Rewards may set a minimum redeemable value and this may vary for different goods or services. Points may be redeemed for goods purchased or as part payment for goods or services if you so request on production of your Card.
7.6. The Value of a single point when redeemed is $0.01 which is 1c.
7.7. The number of points redeemed at your request will be deducted from the point balance on your Card.
7.8. Star Rewards may, at any time without notice to participants, alter the number of Points required to obtain a particular reward / offer.
7.9. Star Rewards gives no warranty (whether expressed or implied) whatsoever with respect to offers provided under this scheme, other than warranties provided by the manufacturer of such rewards / offers.
7.10. Rewards / offers are subject to availability and substitution may be necessary.
7.11. Star Rewards will not be liable for the non-receipt of a reward / offer.
7.12. Should a reward / offer arrive damaged or faulty, you must notify Star Rewards within three days of receipt giving full details including the name of the carrier. It is advisable to sign for an unopened package as “unexamined”.
7.13. Any tax, liability or duty arising from your participation in the Star Rewards System is your responsibility.
8. OTHER BENEFITS OF MEMBERSHIP
8.1. MEMBER ONLY EVENTS
Star Hotels Group may schedule events at selected venues. Members will be advised of scheduled events via any of the following mediums – point of sale, direct mail and/or electronic mail. Invitations to member only events and maybe exclusively for members who have participated in gaming activities at Star Rewards discretion. Special offers at scheduled events are available exclusively to Star Hotels Group members and may include free finger food, non-alcoholic beverages and refreshments of nominal value.
9. RAPID PROMOTION
The RAPID promotion is restricted to each Hotel and this is capped at under $4,999 for each Hotel.
10. PRIVACY STATEMENT
Star Rewards respects your privacy and complies with the National Privacy Principles and Privacy Act 1988. Unless you give us explicit consent to act otherwise, the following policy will govern how Star Rewards handles your personal information and safeguards your privacy.
Unless you have told us otherwise, Star Rewards may send promotional material to your given email address, postal address or mobile phone number.
Our Commitment
Star Rewards is committed to complying with the Privacy Act 1988 National Principles for the Fair Handling of Personal Information developed by the Australian Federal Privacy Commissioner
What Information Do We Collect and How Will We Use It?
Certain personal information is collected when you contact us, including but not limited to your name, gender, date of birth, email address, mobile phone number, address, and your interest (responses and feedback).
We use your personal information to:
• Administer and manage the Star Rewards system
• Respond to any query raised by you or any participant in the Star Rewards System
• Facilitate our internal business operations, including fulfilment of any legal requirements and confidential systems maintenance and testing.
If you have opted to receive promotional materials from us, then you will receive emails, posted mail ,mobile SMS messages, push notifications or other digital communications from us or our retail banners to inform you of up and coming events special offers within our venue of interest to you.
Your information will be held in the strictest confidence. Star Rewards will not disclose, share or sell any personal information about you to any third party. However, in some circumstances, we may disclose your information to our contractors and service providers, but only to the extent necessary to operate our business or provide you with the products and/or services you have requested. We require these organisations to agree to our Privacy Policy and to strict conditions governing how your personal information may be used.
Security of Personal Information
We will make all reasonable endeavours to protect your personal information securely against unauthorized use and access. Your personal information will be recorded, amended and used only by authorized persons who are required to keep your information confidential.
Checking and Updating Your Information
You are welcome to request details of the personal information that we hold about you. To do so, please contact our Privacy Officer (see below for contact details). We may require personal identification before providing you with details. If you wish to update or change the personal information we hold about you, please contact our Privacy Officer. We may require up to 30 days to update our records.
Unsubscribe
You can opt out of receiving contact from us at any stage simply by advising us at any of the participating Star Rewards venues.
Privacy Officer
If you have any questions regarding this privacy policy, you may contact our Privacy Officer at our participating Venues or by visiting the Venues or writing to: “Loyalty Privacy Information” Star Rewards 39 Harvey St North , Eagle Farm, Queensland 4009.
Further Information on Privacy
For further information about privacy issues and the protection of privacy, visit the Office of Federal Privacy Commissioner’s website.